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What is the DRYVER Client Launch Pad and how do I get started using it?

The DRYVER Client Launch Pad is a central hub where you can access all your tools, submit requests, and get support in one place. You'll start by creating an account, then you can log in to manage your marketing, submit support tickets, and find answers in the knowledge base.

 

Welcome to the DRYVER Client Launch Pad

Welcome to your new hub for all your DRYVER needs! The Client Launch Pad makes it easy to access all your tools and get help in one place.

To get to it you can Click HERE or go to getdryver.com and click the 'Client Login' button in the top right hand corner.

What You Can Do Here

  • Log in to your Marketing Manager (Loyalty clients)
  • Access your Catering login (Catering clients)
  • Submit support tickets and requests
  • Track the status of your requests
  • Find answers in our Knowledge Base

Getting Started

First-Time Registration

  1. Click "Register" on the login page
  2. Enter your email (use the one DRYVER normally contacts you with)
  3. Create and confirm your password
  4. Check the verification box
  5. Complete the email verification sent to you
  6. Return to log in

Support Options

For Loyalty Clients

  • Promotion Requests: Submit campaign details, offers, and timing
  • Tech Support: Get help with platform issues
  • General Requests: Ask questions or connect with your rep

For Catering and Acquisition Clients

  • Tech Support: Resolve platform-specific issues
  • General Requests: Ask questions or get information

Submitting Requests

Promotion Requests (Loyalty)

  • Include your company name
  • Choose email or SMS campaign
  • Describe your campaign focus
  • Specify if there's an offer
  • Upload any photos needed
  • Set timing preferences

Remember: Please submit promotion requests at least 7 days in advance.

Tech Support

  • Select your program type (Loyalty, Catering, etc.)
  • Provide a clear subject line
  • Include detailed description
  • Upload screenshots if helpful

General Requests

  • Specify your program type
  • Include a clear topic
  • Explain your question or need
  • Attach any relevant files

Tracking Your Requests

After submitting:

  • You'll receive a confirmation email
  • View status updates in your portal
  • See the full communication thread
  • Get email notifications when we respond
  • Reply directly from the portal or by email

Knowledge Base

Find answers to common questions by clicking the Knowledge Base link. Browse helpful resources about:

  • FAQs
  • Integrations
  • Reporting
  • Premium features

Important Notes

  • All communication with our team now happens here
  • Your request history is always available

Questions? Contact your Account Manager or CSR. We're excited to provide this improved communication hub for you!