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How does the DRYVER Arrow Integration work?

This guide provides an overview of how to use the Arrow POS system in conjunction with the DRYVER rewards program.

Adding a Customer and Taking an Order

Step 1: Pull up the customer profile.

  • Enter their phone number into the Arrow system.

  • If the customer is new, fill out their information.

Step 2: Begin the order process.

  • Click Take Order.

  • If prompted, enroll them in the rewards program by selecting New Member.

    • You’ll know they’re enrolled when the rewards number appears on their profile.

Step 3: Check for available offers.

  • Before adding items to the ticket, hit the Rewards button.

  • If a welcome offer or other deal is available, proceed to redeem it.

Step 4: Apply the reward.

  • Add the required item (e.g., a large pizza) to the ticket.

  • Go back to the Rewards button, select the offer, and apply it.

  • The discount will be automatically applied to the ticket.

Note: The email address is crucial for enrollment, so always collect it.

Managing Existing Rewards Members

  • For existing members, the customer information screen will display their rewards number and point balance.
  • It's strongly recommended that you train your staff to add the rewards member to the order as early as possible in the process to earn rewards points and use any offers they have available.

 

Importing A Customer Who Has Signed Up Through PWA

This is important if someone has signed up through the PWA, and comes in on the same day.  Their information won't be sent to ArrowPOS until you z-out at the end of the day, so this is how you get them in your system ahead of that.

(Video Walkthrough below the steps)

Step 1: Identify the Customer

  • Determine if a customer needs to be imported into the Arrow system.

  • This typically occurs when a customer enrolls before or during the day, before the nightly automatic download from the driver to the Arrow system.

Step 2: Enter Customer's Phone Number 

  • Locate the phone input field in the Arrow system.

  • Enter the customer's phone number (e.g., Kent Schwartz).

Step 3: Search for the Customer 

  • Click on the customer entry after entering the phone number.

  • Navigate to the rewards options.

Step 4: Complete the Search 

  • Select the option to search for a member by phone number.

  • Hit 'complete' to execute the search.

Step 5: Confirm Customer Connection 

  • If the customer is found, click 'yes' to confirm.

  • The customer is now connected to the rewards system.

Step 6: Add Customer to Existing Order

  • Go to the existing order you have in the Arrow system.

  • Navigate to the order area to add the customer for rewards.


Importing a Customer from Another Location

Step 1: Search for the customer.

  • Enter the customer’s phone number into the system.

Step 2: Access their rewards profile.

  • Select Rewards Options and search for the member by phone number.

  • When prompted, confirm the customer details.

Step 3: Import the customer.

  • Ensure their rewards card number appears in the profile.

  • Once verified, click Take Order to proceed with their transaction.


Adding Points to a Customer’s Rewards Account

Step 1: Locate the customer profile.

  • Use their phone number to pull up the account.

  • Navigate to the Rewards Member section.

Step 2: Add points manually.

  • Click Add Rewards Points to Customer.

  • Enter the number of points to add and hit Complete.

Note: This feature is restricted to Level 5 users (managers or yourself). If you don’t have access, contact the system administrator for assistance.


Combining Customer Accounts

If a customer has multiple accounts (one rewards, one non-rewards):

  1. Click "Combine Customers" at the bottom left of the customer screen.
  2. Search for the customer's other account.
  3. Choose which account to keep:
    • Middle button: Keep the current account
    • Green button: Keep the searched account
Best Practices
  • Train staff to consistently enroll customers and collect email addresses.
  • Familiarize employees with the process of redeeming promotions.
  • Regularly sync rewards data, especially after closing (Z-out).
  • Use the manual point addition feature sparingly and only when necessary.

Remember, the welcome offer for new members typically becomes available within two or more hours of enrollment, up to 10 hours in some instances depending on the duration you choose during your onboarding.


Need Help?
If you encounter any issues or have questions, let us know immediately. We’re here to ensure you have everything you need to make the most of the Arrow system. Keep rocking it!