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How does the DRYVER Arrow Integration work?

This guide provides an overview of how to use the Arrow POS system in conjunction with the DRYVER rewards program.

Adding a Customer and Taking an Order

Step 1: Pull up the customer profile.

  • Enter their phone number into the Arrow system.

  • If the customer is new, fill out their information.

Step 2: Begin the order process.

  • Click Take Order.

  • If prompted, enroll them in the rewards program by selecting New Member.

    • You’ll know they’re enrolled when the rewards number appears on their profile.

Step 3: Check for available offers.

  • Before adding items to the ticket, hit the Rewards button.

  • If a welcome offer or other deal is available, proceed to redeem it.

Step 4: Apply the reward.

  • Add the required item (e.g., a large pizza) to the ticket.

  • Go back to the Rewards button, select the offer, and apply it.

  • The discount will be automatically applied to the ticket.

Note: The email address is crucial for enrollment, so always collect it.

Managing Existing Rewards Members

  • For existing members, the customer information screen will display their rewards number and point balance.
  • It's strongly recommended that you train your staff to add the rewards member to the order as early as possible in the process to earn rewards points and use any offers they have available.

Importing a Customer from Another Location

Step 1: Search for the customer.

  • Enter the customer’s phone number into the system.

Step 2: Access their rewards profile.

  • Select Rewards Options and search for the member by phone number.

  • When prompted, confirm the customer details.

Step 3: Import the customer.

  • Ensure their rewards card number appears in the profile.

  • Once verified, click Take Order to proceed with their transaction.


Adding Points to a Customer’s Rewards Account

Step 1: Locate the customer profile.

  • Use their phone number to pull up the account.

  • Navigate to the Rewards Member section.

Step 2: Add points manually.

  • Click Add Rewards Points to Customer.

  • Enter the number of points to add and hit Complete.

Note: This feature is restricted to Level 5 users (managers or yourself). If you don’t have access, contact the system administrator for assistance.


Combining Customer Accounts

If a customer has multiple accounts (one rewards, one non-rewards):

  1. Click "Combine Customers" at the bottom left of the customer screen.
  2. Search for the customer's other account.
  3. Choose which account to keep:
    • Middle button: Keep the current account
    • Green button: Keep the searched account
Best Practices
  • Train staff to consistently enroll customers and collect email addresses.
  • Familiarize employees with the process of redeeming promotions.
  • Regularly sync rewards data, especially after closing (Z-out).
  • Use the manual point addition feature sparingly and only when necessary.

Remember, the welcome offer for new members typically becomes available within two or more hours of enrollment, up to 10 hours in some instances depending on the duration you choose during your onboarding.


Need Help?
If you encounter any issues or have questions, let us know immediately. We’re here to ensure you have everything you need to make the most of the Arrow system. Keep rocking it!